Support Tickets

4 API calls in this section.

List Support Tickets

Communications & Feedback / Messaging / Support Tickets

GET/messaging/support/tickets?tenant_id={{tenant_id}}&page=1&limit=20

Lists support tickets from the shared support queue. Access requires the current user to be included in customer portal support_user_ids. Each ticket row includes source (customer_portal | storefront | restaurant), related_delivery_id, related_order_id, and assigned_to_user (when assigned). Use source and order_id to filter by ticket origin / specific order. Use search to filter by subject. assignment_scope narrows to claimed/unassigned tickets. Elevated support users who are also configured support users may optionally filter by assigned_to.

Send a bearer token in the Authorization header for an authenticated OnDi user session.

Request

curl

1curl --request GET "$ONDI_BASE_URL/messaging/support/tickets?tenant_id={{tenant_id}}&page=1&limit=20" \2  --header "Authorization: Bearer {{access_token}}" \3  --header "Content-Type: application/json"

Query parameters

tenant_idOptional

query string

{{tenant_id}}

Tenant context (required if not in token)

pageOptional

query string

1

limitOptional

query string

20

Headers

AuthorizationOptional

header string

Bearer {{access_token}}

Content-TypeOptional

header string

application/json

Responses

No response example is available for this endpoint yet.

Get Support Ticket

Communications & Feedback / Messaging / Support Tickets

GET/messaging/support/tickets/:id?tenant_id={{tenant_id}}

Gets a support ticket including conversation summary and assigned_to_user details when the ticket is assigned. Access requires the current user to be included in customer portal support_user_ids.

Send a bearer token in the Authorization header for an authenticated OnDi user session.

Request

curl

1curl --request GET "$ONDI_BASE_URL/messaging/support/tickets/:id?tenant_id={{tenant_id}}" \2  --header "Authorization: Bearer {{access_token}}"

Path parameters

idRequired

path string

uuid

Support ticket ID

Query parameters

tenant_idOptional

query string

{{tenant_id}}

Tenant context (required if not in token)

Headers

AuthorizationOptional

header string

Bearer {{access_token}}

Responses

No response example is available for this endpoint yet.

Assign Support Ticket To Me

Communications & Feedback / Messaging / Support Tickets

POST/messaging/support/tickets/:id/assign-to-me?tenant_id={{tenant_id}}

Claims an unassigned support ticket for the current support user and adds them to the ticket conversation as an admin participant. Access requires the current user to be included in customer portal support_user_ids.

Send a bearer token in the Authorization header for an authenticated OnDi user session.

Request

curl

1curl --request POST "$ONDI_BASE_URL/messaging/support/tickets/:id/assign-to-me?tenant_id={{tenant_id}}" \2  --header "Authorization: Bearer {{access_token}}"

Path parameters

idRequired

path string

uuid

Support ticket ID

Query parameters

tenant_idOptional

query string

{{tenant_id}}

Tenant context (required if not in token)

Headers

AuthorizationOptional

header string

Bearer {{access_token}}

Responses

No response example is available for this endpoint yet.

Close Support Ticket

Communications & Feedback / Messaging / Support Tickets

POST/messaging/support/tickets/:id/close?tenant_id={{tenant_id}}

Closes the support ticket and emits a system message in the conversation.

Send a bearer token in the Authorization header for an authenticated OnDi user session.

Request

curl

1curl --request POST "$ONDI_BASE_URL/messaging/support/tickets/:id/close?tenant_id={{tenant_id}}" \2  --header "Authorization: Bearer {{access_token}}" \3  --header "Content-Type: application/json" \4  --header "Content-Type: application/json" \5  --data '{6  "metadata": {7    "note": "Issue resolved"8  }9}'

Request body

json

1{2  "metadata": {3    "note": "Issue resolved"4  }5}

Path parameters

idRequired

path string

uuid

Support ticket ID

Query parameters

tenant_idOptional

query string

{{tenant_id}}

Tenant context (required if not in token)

Request body fields

metadataExample

object

Example field from the request body.

metadata.noteExample

string

Example field from the request body.

Headers

AuthorizationOptional

header string

Bearer {{access_token}}

Content-TypeOptional

header string

application/json

Responses

No response example is available for this endpoint yet.