Overview

Ondi platform

All your delivery, fulfillment, and commerce operations in one system.

Ondi helps businesses manage the work that happens after an order is created: service areas, warehouse stock, storefront sales, restaurant orders, driver assignments, customer tracking, support, payments, and reporting.

Start with onboardingExplore delivery

Ondi is built for teams that need operations, customers, and field work to stay in sync. Tenant admins configure the business. Dispatchers coordinate live work. Drivers and warehouse staff use mobile workflows. Customers place orders, track progress, manage addresses, and contact support from the branded customer experience.

The platform is modular. A tenant can use only the modules it needs, then add more as the business grows. Each tenant has its own users, roles, settings, branding, records, and operational data.

Why Ondi

Connected operationsDelivery, warehouse, storefront, restaurant, and shipping work from the same tenant workspace.Configurable by tenantBranding, payment methods, API keys, customer portal settings, module access, and system defaults are tenant controlled.Role-aware accessUsers see the areas their role and permissions allow. Module availability also depends on the tenant subscription and module status.Integration readyUse carrier connections, API keys, webhooks, payment providers, SMS, email, maps, and the Ondi API to connect external systems.

What You Can Run

The tenant admin portal is the main configuration and management workspace. The left navigation changes based on enabled modules and user permissions. If a module is present but not enabled for the tenant, the portal can show it as unavailable.

Delivery Management

Set zones, pricing, delivery services, fulfillment policies, vehicles, drivers, teams, assignments, waybills, trips, returns, exceptions, COD, customer portal rules, and reports.

Warehousing

Manage warehouses, staff, receiving orders, picking orders, bin locations, suppliers, inventory items, stock, transfers, package handoff, audits, and warehouse reports.

Storefront

Create a customer shop, manage categories, brands, products, variants, orders, reviews, advertisements, storefront customers, delivery configuration, and publishing.

Restaurant

Configure restaurant locations, staff, categories, products, modifiers, menus, tables, customers, delivery configuration, customer ordering, and POS workflows.

Express Shipping

Offer branded shipping pages, pricing, package creation, package tracking, customer registration, claims, payment status, and express shipping settings.

Integrations

Connect carriers and external tools through Ondi settings, API keys, webhooks, and the public API documentation.

How Work Moves

A typical Ondi workflow starts with an order or shipment request. Ondi then connects the right operational records behind it: customer, address, service, price, stock, warehouse, driver, route, payment, proof, and status.

1. Configure the tenant: users, roles, modules, branding, payment methods, API keys, and system settings.
2. Set up the operational module: delivery zones, warehouses, storefront products, restaurant menus, or shipping settings.
3. Receive work: a customer order, delivery request, shipment, restaurant order, or internal warehouse task.
4. Execute the work: pick stock, prepare packages, assign drivers, dispatch routes, collect proof, and update status.
5. Keep customers informed: tracking pages, order history, notifications, support tickets, receipts, and customer portal updates.
6. Review performance: dashboards, reports, driver performance, warehouse activity, COD, financial summaries, logs, and exports.

Workspaces And Apps

Ondi is not only one admin screen. It includes connected workspaces for the people who operate the business and the customers who use it.

Tenant admin portalFor owners, managers, and admins who configure modules, manage users, review records, and control settings.Dispatcher consoleFor live delivery work, driver monitoring, pickup and delivery orders, waybills, trips, routes, bulk actions, remittance, chat, and support.Driver appFor drivers to receive assignments, update statuses, follow routes, capture proof, handle COD, and complete delivery work.Warehouse staff appFor mobile warehouse tasks such as receiving, picking, scanning, inventory actions, and warehouse execution.Customer portalsFor customers to create or review orders, manage addresses, track status, download files, pay, open support tickets, and receive updates.Storefront, menu, and POS appsFor shoppers, restaurant customers, cashiers, kitchen staff, and front-of-house restaurant operations.

Control And Visibility

Ondi keeps operational control close to the daily workflow. Admins can review module dashboards, reports, logs, payments, support tickets, chat, and API access without leaving the tenant workspace.

• Dashboards summarize delivery volume, warehouse activity, storefront sales, restaurant performance, and express shipping activity when data is available.
• Reports help teams review operational performance and export the records they need.
• Roles and permissions control which users can manage tenant users, delivery, warehousing, storefront, express shipping, settings, and other areas.
• Module status controls whether a tenant can use Delivery, Warehousing, Storefront, Restaurant, and Express Shipping.
• Settings centralize payment methods, system settings, branding, API key management, customer-facing configuration, and support behavior.
• Integrations connect Ondi with carriers, maps, SMS, email, payment providers, webhooks, and external systems.

Setup Path

Use this order when you are setting up Ondi for the first time.

1. Sign in and learn the portal interface.
2. Manage users and customers, then assign the right roles and permissions.
3. Enable and configure the modules your tenant will use.
4. Configure System Settings, Brand Settings, Payment Methods, and API Key Management.
5. Set up the first operational module: Delivery, Warehousing, Storefront, Restaurant, or Express Shipping.
6. Create a small real test flow before going live: one order, one customer, one service, one fulfillment path, and one completed status update.

Choose Your First Guide

Create or access your accountAdd users and invite your teamSet up delivery operationsSet up warehouse operationsCreate a storefrontSet up restaurant customer orderingSet up express shipping customer pagesConnect integrations and API access

If you are unsure where to start, begin with Onboarding, then open the module that matches your first live workflow.