Drivers
Drivers are tenant users who can perform delivery work. A driver profile connects a user account to vehicles, one primary vehicle, zone coverage, preferred zones, bank details, address, documents, certifications, skills, languages, wallet, accounting, and team assignments.
Go to Delivery Management -> Drivers.
Driver list
The driver list shows driver availability and setup status. The top cards show total drivers, active drivers, online drivers, top drivers, and new drivers this week.
Use the table to review:
- Driver Name: the linked user profile.
- Online: whether the driver is currently online.
- License Number: the driver's license reference.
- Status: active, inactive, on leave, or suspended.
- Operation Status: available, on leave, or idle.
- Vehicles: assigned vehicles. A row can show one vehicle or a collapsed count when several are assigned.
- Zones: all zones or selected zones.
- Teams: selected teams or All Teams.
Search finds drivers by name or license number. Filters can target license number, status, operation status, online state, vehicle, zone, and created date. Use Columns to show or hide fields.
The row action menu contains Add Teams, Driver Performance, Edit, and Delete.
Add a driver
The Add Driver button opens two options.
Use Add Driver for the full single-page driver form. Use Add Driver Wizard when the tenant workflow prefers a guided setup.
Basic information
Select the user account that will become the driver. The user field is locked after creation because one driver profile is tied to one user.
Select one or more vehicles, then choose the Primary Vehicle from the selected vehicles. The primary vehicle is required when vehicles are assigned and must be one of the selected vehicles.
Use All Zones when the driver can work everywhere. Turn it off when the driver should only work in selected zones. Preferred Zones are used as preference signals for assignment and planning. When All Zones is off, preferred zones must be within the driver's selected zones.
Set Status to active, inactive, on leave, or suspended. Set Operation Status to available, on leave, or idle. Status controls whether the driver should be considered usable; operation status describes the driver's current work condition.
Enter license number and national ID where required.
Bank and address
Bank name, account name, and account number are required. IBAN, SWIFT/BIC, and branch name are optional.
Use Add Address to add the driver's residential address. Address information helps support operations, compliance, and driver record keeping.
Skills, languages, documents, and certifications
Skills and languages are free-selection chips. Use them for operational matching, such as fragile handling, large item delivery, temperature-controlled work, hazardous materials, express delivery, and supported languages.
Upload identity card photos, driving licence photos, and vehicle photos when the tenant requires documentation.
At least one certification entry is required by the form. Each certification includes type, certificate number, issuing authority, issue date, and expiry date. The expiry date must be after the issue date.
Driver detail page
Open a driver row to view the driver detail page.
The header shows driver identity, status, operation status, wallet balance, edit action, and an Orders button. The Orders button can be disabled when that feature is not available yet.
The detail page has five tabs.
Basic Info
Basic Info shows profile information, working settings, vehicle details, certifications and skills, bank details, and teams.
Working settings show registration source, created date, last online time, driving licence number, authorization status, operation status, zone coverage, preferred zones, and used capacity.
The vehicle section shows the current vehicle name, code, plate, and capacity. If the driver has multiple vehicles, the detail view can show more than one vehicle.
Documents
Documents shows uploaded avatar, identity card, driving licence, and vehicle photos. If no file has been uploaded for a document type, the tab shows that the document is not uploaded.
Wallet
Wallet shows current balance, total credited, total debited, and wallet transactions. Use the filters to narrow transactions by date range, type, source, or payment method. Manual Transaction is used by authorized staff to add wallet activity.
If the driver has no wallet activity yet, the transaction table shows No data.
Accounting
Accounting summarizes financial activity for the driver. It can show cash collected, earnings, order costs, company earnings, paid withdrawals, support activity, and COD creditor/debtor breakdowns.
Use the date filters to review a period. Settle by Wallet settles eligible balances through the driver wallet.
Status History
Status History records operation status changes. If no changes have been recorded, the tab shows an empty message.
Assign teams to a driver
Use Add Teams from the driver detail page or row action menu.
When Assign to all teams is enabled, manual team selection is disabled and the driver is treated as available to every team. When it is off, select one or more teams.
Teams are managed from Teams.