Dispatcher | Ondi Docs

📄️ Overview

Understand the dispatcher console and the main daily workflows.

Learn when to use the dispatcher map view and table view.

Create, dispatch, and monitor urgent on-demand delivery orders.

Manage dispatcher pickup orders and pickup-focused workflows.

Manage final-mile delivery orders from the dispatcher console.

Manage end-to-end pickup and delivery workflows in the dispatcher console.

5 items

Search, filter, sort, and customize dispatcher order queues.

Understand every main section of the dispatcher order form.

Read dispatcher order details and understand row actions.

Assign drivers, change delivery status, switch drivers, unassign work, and cancel orders.

Monitor driver availability, assignments, completed work, live location, and delivery sequence.

Run bulk delivery actions, print labels and receipts, and import delivery orders.

Use waybills from the dispatcher console to group deliveries and control carrier movement.

Build and manage driver trips with multiple delivery stops.

Create reusable delivery routes, assign drivers, and manage route sessions.

Use dispatcher chat for order, driver, customer, and support conversations.

Manage dispatcher support tickets and notification alerts.