Scan, Messages, and Notifications
The Driver App includes tools for scanning barcodes, reading messages, contacting customers, and checking notifications. These tools support delivery work but do not replace order, waybill, trip, or route actions.
Drivers use mobile chat and notifications during delivery. Dispatchers manage order-linked conversations and driver communication from Dispatcher Chat, Support and Notifications, and Driver Monitor.
Scan Barcodes
Open Scan from the bottom tab bar.
The first time you open Scan, the phone may ask for camera permission. Allow camera access if scanning is part of your operation.
The scanner can recognize supported barcode types such as:
- Delivery barcode.
- Inventory barcode.
- Warehouse location barcode.
If a barcode is not recognized, the app may show it as unknown or generic. Contact dispatch if the scan is required but does not match the expected record.
When To Scan
Scan when your company process asks you to confirm:
- Package pickup.
- Package handover.
- Warehouse location.
- Inventory movement.
- Delivery label.
If the order screen does not ask you to scan, use the normal action buttons shown on the order.
Scanning may support order, inventory, or warehouse location workflows. If scanning is required by the operation but not shown on the order, dispatch should confirm the order workflow in Order Details and Actions.
Messages
Open messages from the message icon or from a chat button on an order.
Messages help drivers communicate about delivery work. The messages list can include conversations connected to customers, dispatch, or order activity.
Use messages when:
- The customer asks about delivery timing.
- Dispatch sends delivery instructions.
- You need written confirmation.
- A call is not answered.
Customer Chat And Call
Order detail can show chat and call buttons near the customer name. These buttons appear only when the order status and tenant rules allow contact.
Use customer contact for:
- Pickup or dropoff confirmation.
- Gate or apartment access.
- Wrong address clarification.
- Customer arrival instructions.
Do not use chat or phone contact outside your company’s allowed process. If the customer requests a status change, COD exception, cancellation, or return, contact dispatch.
Notifications
The bell icon on the home screen is used for driver notifications.
Check notifications when:
- A new order is assigned.
- A waybill, trip, or route session is assigned.
- Dispatch changes work.
- A message arrives.
- You receive a mobile notification and need to know what changed.
Dispatchers can review driver activity and communication in Driver Monitor and Dispatcher Chat.
If A Notification Arrives But Nothing Changed
Try this sequence:
- Open For you and refresh by switching map/list or reopening the app.
- Open Operations.
- Check Orders, Waybills, Trips, and Route sessions.
- Check Messages.
- Contact dispatch if the notification mentioned work that is not visible.