Manage Orders
Orders are where the storefront becomes real operations. A customer can browse the shop, add products to cart, choose delivery, and place an order from the public storefront. After checkout, the tenant admin team manages that order in Storefront -> Orders.
The Orders area is not only a list of sales. It is the control point for reviewing payment, checking order status, approving orders, editing eligible order items, reviewing warehouse groups, creating delivery work, and supporting customers when they ask where an order is.
In the admin portal
Go to Storefront -> Orders.
The Orders page shows order number, amount, item count, order status, payment method, payment status, customer, delivery information, and actions. Use the filters to find orders by status, date, customer, payment state, delivery details, or other visible columns.
What is a Store Front order?
A Store Front order is the admin record created after a customer completes checkout. It includes the customer, shipping address, payment method, payment status, delivery fee, discount amount, final amount, item count, status timeline, and one or more order groups.
An order can contain multiple groups when items need different warehouse or fulfillment handling. This matters because a single customer checkout can become separate operational work for different warehouse locations or delivery flows.
Common order statuses
Order status tells the admin and customer where the order is in the lifecycle.
- Pending: The order exists but still needs review or next action.
- Awaiting approval: The order needs admin approval before it continues.
- Approved: The order has been accepted and can move toward fulfillment.
- Rejected or cancelled: The order will not continue.
- Shipped or in transit: The order has moved into delivery progress.
- Delivered: The customer received the order.
- Failed delivery, returned, or refunded: The order needs follow-up or has completed an exception path.
Status should match reality. Customers use status updates to understand what is happening, and support teams use status to answer questions quickly.
Daily admin workflow
Start each day by reviewing new and awaiting approval orders. Open orders that need attention, check payment and customer address, confirm the requested items are still valid, then approve or cancel based on the business rules.
After approval, review whether delivery is created automatically or needs manual action. If the order contains multiple groups, handle each group according to its warehouse and status.