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Orders, Tracking, and Reporting

Orders tracking and reporting

G2G ends as normal delivery work. The manifest captures pickup and processing custody; the created delivery order handles the actual customer delivery.

Created Delivery Orders​

When staff assigns a destination to a received manifest item, OnDi creates a delivery order. The barcode does not replace the delivery order; it becomes the source history for that order.

The order uses:

  • The selected destination address or branch address.
  • The selected delivery service.
  • The source institution and source branch history.
  • The manifest number.
  • The original barcode value.
  • Pickup driver and processing information where available.

Step 1: Open The Created Order​

  1. Open the completed or processing manifest.
  2. Open the manifest item that shows Order Created.
  3. Open the linked delivery order.
  4. Confirm the destination and delivery service.

Step 2: Continue Normal Dispatch​

After creation, use normal dispatcher tools to:

  • Open the delivery order.
  • Assign a driver.
  • Add it to route, trip, or other dispatch planning when eligible.
  • Track status.
  • Complete proof of delivery.
  • Manage returns, exceptions, COD, or remittance if those normal delivery rules apply.

Step 3: Find Source Manifest Information​

Delivery lists can include G2G-related columns where enabled, such as:

  • G2G barcode.
  • Source transfer manifest.

Use these columns when operations needs to answer:

  • Which manifest created this order?
  • Which original barcode belongs to this order?
  • Which branch was the source?
  • Which items from a manifest already became orders?

Reporting Notes​

For G2G operations, separate the counts:

CountWhat it means
Expected itemsBarcodes scanned or expected in the manifest.
Received itemsItems confirmed at processing.
Exception itemsItems held, missing, damaged, voided, or needing review.
Created ordersItems that became delivery orders.
Delivered ordersCreated orders completed through normal delivery.

Do not treat barcode count as completed delivery count. A barcode becomes billable or operationally complete only according to the normal delivery order rules used by the tenant.

Audit Trail​

Use the manifest detail page when the question is about pickup, handoff, receiving, or exceptions.

Use the delivery order detail page when the question is about dispatch assignment, delivery status, proof, receiver, COD, or delivery completion.